September 21, 2023
4 Ways A POSitec Solutions Self-Checkout Improves the Customer Experience
Making your customers happy and leaving them with a positive experience with your retail pharmacy is always the top priority. With the rising popularity of self-checkout systems in stores, the ability to offer convenience, efficiency, privacy, and empowerment to your customers has become much easier. Follow along as we highlight 4 ways that installing a POSitec Solutions Self-Checkout System can improve your customers’ experiences.
Shorter wait times
Self-checkouts can significantly reduce the amount of time your customers spend in your pharmacy store. During peak shopping hours, self-checkout is much quicker as your customers can simply scan and pay for their items and head out of the store.
Many customers are juggling hectic schedules and do not have as much free time and flexibility to spend a long time waiting in lines. By providing the option to use a self-checkout system, customers may choose to visit your store over others as it may better accommodate their busy lifestyles.
Speed and efficiency
Self-checkout systems can be speedier and more efficient than traditional checkout systems. Customers can choose no interaction with a cashier and instead simply scan their items and pay. It is especially efficient for customers who only have a few items in their basket as it is just a quick tap of the barcode and then the final payment. POSitec Solutions Self-Checkout is the best option for efficiency for those who are tech-savvy and live high-paced lives.
Privacy
There are a large number of customers who enjoy privacy when it comes to their purchases at your retail pharmacy store., These concerns vary but having a POSitec self-checkout solution may help alleviate your customers’ concern.. Having the ability to scan your own items and avoid human interaction can help those with anxiety as well. Post Covid, many individuals avoid in-person shopping due to the high-level of human interaction. By providing an option to ease this level of interaction, there is an opportunity to convert online shoppers into loyal in-store shoppers at your retail pharmacy location.
Control & Empowerment
Many customers like to feel a form of control and empowerment when it comes to the way they spend their money. Being able to see exactly what gets scanned, have the ability to verify prices, and check for discounts can put customers at ease and make them feel more comfortable during their experience.
When your customers feel more comfortable, their overall perception of their experience in your store can be more positive. By installing a POSitec Solutions Self-checkout, you are allowing your customers to be more in control of their transactions and showing them that you trust them.
Many customers schedule shopping trips in the midst of other errands and want a swift experience where they can quickly grab what they need, scan, and bag it all by themselves without interruptions. Interacting with others in the store, and potentially having to wait in a long line is something that they would most likely avoid. Adding a convenient POSitec Solutions Self-Checkout feature to your store can be the reason why many customers continue to shop with you.
Need help deciding what is most important to your business or are ready to transition to a POSitec POS system for your Canadian Pharmacy call POSitec at 1.800.667.4605 ext.4 or email directly at sales@positec.com.